Booking Terms & Conditions

Date Changes

Dates can be changed up to 24 HOURS before the tour departs at no additional charge (subject to any fees or penalties imposed by an operator other than Raging Thunder).

Cancellations And Refunds

Bookings cancelled less than 48 HOURS before the tour departs will forfeit 100% of the total price paid (subject to any fees or penalties imposed by an operator other than Raging Thunder).

Travel Insurance

We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.

Packages

All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).

Missing Your Hotel Or Coach Pick-up

If you are not waiting at the pick-up point at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

Missing Your Ferry Or Boat Departure

Some tours such as the ferry to Fitzroy Island do not offer hotel coach pick-ups, and require you to check-in at a fixed location such as the Cairns Reef Fleet Terminal.

If you do not check-in at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

Special Circumstances

At the discretion of Raging Thunder Pty Ltd, if you miss your COACH or FERRY departure you may be able to reschedule for another day subject to the payment of a rescheduling fee (this covers administration charges and the
provision of meals where applicable).