Booking Terms and Conditions


Rescheduling

Dates can be changed up to 24 HOURS before the tour departs at no additional charge (subject to any fees or penalties imposed by an operator other than Raging Thunder). Bookings rescheduled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid.

Cancellations, Refunds & Packages

Bookings cancelled or rescheduled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid (subject to any fees imposed by operators other than Raging Thunder).

All tours included in a package must be completed within 14 days of starting the first tour (subject to availability). We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.

Travel Insurance

We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.

Packages

All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).

Missing Your Coach Pick-up

If you are not waiting at the pick-up point at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

Missing Your Ferry or Boat Departure

Some tours such as the ferry to Fitzroy Island require you to check-in at a fixed location such as the Cairns Reef Fleet Terminal.

If you do not check-in at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

Special Circumstances

At OUR discretion if you miss your COACH or FERRY departure you may be able to reschedule for another day subject to the payment of a rescheduling fee.

Special Rafting Booking Conditions

By booking any rafting tour, or a package which contains a rafting tour you agree to be bound by our “Booking Terms and Conditions” and “Liability Waiver”.

Amongst other things, the Liability Waiver provides that you agree to exclude all statutory warranties and guarantees under the Australian Consumer Law and release indemnify and discharge Raging Thunder of all liability for any act or omission caused by negligence, breach of contract or otherwise, to the extent permitted by law. You can view our Booking Terms and Conditions and Liability Waiver in advance.

In addition by booking this tour you confirm that you do not have a medical condition that would make it unsafe to participate.

If you have a medical condition and/or you are unsure that you are physically able to participate in the activity, we recommend that you consult with a medical practitioner prior to booking.

Author Scott Lahney last modified this page July 9th, 2018