Dates can be changed up to 24 HOURS before the tour departs at no additional charge (subject to any fees or penalties imposed by an operator other than Raging Thunder). Bookings rescheduled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid.
Cancellations, Refunds & Packages
Bookings cancelled or rescheduled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid (subject to any fees imposed by operators other than Raging Thunder).
All tours included in a package must be completed within 14 days of starting the first tour (subject to availability). We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.
We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.
All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).
Missing Your Coach Pick-up
If you are not waiting at the pick-up point at the date and time specified in your booking, then you will forfeit 100% of the total price paid.
Missing Your Ferry or Boat Departure
Some tours such as the ferry to Fitzroy Island require you to check-in at a fixed location such as the Cairns Reef Fleet Terminal.
If you do not check-in at the date and time specified in your booking, then you will forfeit 100% of the total price paid.
At OUR discretion if you miss your COACH or FERRY departure you may be able to reschedule for another day subject to the payment of a rescheduling fee.
Video & Images
Videos and photographs purchased through Experience Co remain the copyright of Experience Co and they retain the right to the footage and photographs. Such footage maybe used by Experience Co for company marketing purposes and reproductions of videos sold. Video footage and photographs may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without Experience Co’s prior permission. Should you not want any of your footage or photographs uploaded to Experience Co’s social media platforms, or used in company marketing, it is your responsibility to advise photographers or videographers on the day of travel.
Special Rafting Booking Conditions
By booking any rafting tour, or a package which contains a rafting tour you agree to be bound by our “Booking Terms and Conditions” and “Liability Waiver”.
Amongst other things, the Liability Waiver provides that you agree to exclude all statutory warranties and guarantees under the Australian Consumer Law and release indemnify and discharge Raging Thunder of all liability for any act or omission caused by negligence, breach of contract or otherwise, to the extent permitted by law. You canin advance.
In addition by booking this tour you confirm that you do not have a medical condition that would make it unsafe to participate.
If you have a medical condition and/or you are unsure that you are physically able to participate in the activity, we recommend that you consult with a medical practitioner prior to booking.