Terms and Conditions / Booking Policies

Cancellation Policy

50% refund for cancellations made within 48hours of tour departure.
No refund for cancellations made within 24hrs of departure.

Medical Conditions / Impairments and Disabilities

All rafting participants must disclose any medical condition prior to traveling with Raging Thunder. By booking this tour you confirm that you do not have a medical condition that would make it unsafe to participate. If you are pregnant you will be unable to raft with us. If you have a medical condition or are unsure that you are physically able to participate, we recommend that you consult with a medical practitioner.

Liability Release Forms

White water rafting contains a certain element of risk and all participants must sign a Liability Release Form prior to rafting. People traveling under the age of 18 must have a parent or guardian to be able to sign this form at the arranged pick up point.

Rafting Minimum Ages

Customers for our Tully River Rafting tours must be 13 years and older to participate in the trip. Customers for our Barron River Rafting tours must be 12 years and older to participate in the trip.

Delivery Policy

Once a booking is confirmed and payment received a pick up time will be instructed and the tour will begin at the specified time and place

Security capabilities and policy for transmission of payment card details

All online transactions are processed on a secure payment page (SSL Server Certificate), Raging Thunder do not handle your credit card details, secure credit card payments are processed by our booking engine supplier www.respax.com.au

Credit Card Payments

All transactions will be processed in AUD. The Card holder and Credit Card used in this booking must be present on the day of the tour to sign and verify the use of their card for this booking. Should the Card holder or Credit Card not be present on the day of travel then another form of payment must be made. If this happens then the original amount will be refunded onto the credit card minus $2.00 for transaction fees. If the Credit Card holder is not present on the tour then the tour operator reserves the right to take payment in full on the day or cancel the customers tour and the relevant cancellation policies would apply.

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